VERY IMPORTANT: All merchandise received must be checked upon unloading.

In case of receiving the goods in poor condition, they must indicate this on the delivery note of the transport agency.

Since this moment, YOU HAVE 24 HOURS to notify Grupo SDM of the incident to

Our SHIPMENTS ARE INSURED to cover possible damages caused by transport, for this reason without this prior procedure, we cannot consider your claims for material damages.

Merchandise returns will only be accepted with prior written authorization from Grupo SDM. Returns, replacements, or exchanges are not allowed if the original packaging is not available.

Products manufactured on demand are excluded from return. The merchandise will be delivered on the ground floor or concierge, excluding other types of delivery such as flats, attics, etc. Consult land transport regulations.